Communication etiquette in the workplace

How you communicate with others at your WIL activity will significantly contribute to your overall WIL experience.

Remember these important tips when communicating in a professional environment:

  • Use the best medium for the message.
  • Be clear and concise. Say what you want to say as briefly as possible.
  • Listen to what is being said.
  • Clarify your doubts to confirm that you understand what is being said.
  • Use positive language.
  • Do not jump to conclusions as soon as you receive a negative response. Digital communication, for example, can often be misinterpreted. 

First Impressions Count

Professionals at your WIL site will form an impression about you very quickly. It is therefore very important that you present yourself as a professional:

  • Introduce yourself and try and learn your colleagues’ names.
  • Respond to emails and phone calls within 24 hours of receiving them.
  • Always use formal language in your communication unless you closely know your audience and they have set the tone for informality.
  • Always self-assess and reflect on your behaviour and communication skills at the WIL site. 

Let’s check in with some students who have completed a WIL experience to hear about their experiences with communicating in an Australian workplace:

Succeeding in your WIL Activity: Communication Skills

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