Workplace communication strategies

Your WIL experience provides you with an excellent opportunity to improve your workplace communication skills. Here are some strategies to help you improve those skills:

person talking

When communicating:

Be concise with your message: Say what you want to say in a straightforward manner. Your listener does not have time to waste.

Know your content thoroughly: You will find it easier to convince people to listen to you if you know what is it that you want to communicate.

Consider the context: Make sure you provide the receiver with enough context to know how to respond.

Be courteous: Use polite language when you speak or write.

person listening

When listening:

Listen actively: Active listening involves asking ourselves: Why we are listening to the speaker? What we would like to gain from what the speaker is saying? And how is what the speaker saying related to what we already know about the topic?

Show that you respect the communicator: In Australia giving eye contact to the speaker is considered respectful as is refraining from looking at something else.

Seek clarification: Don’t be embarrassed about asking questions. Asking questions is considered positive engagement and is encouraged to show you are engaging with your WIL activity and hosts.

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Do not wait for your site leader or supervisor to give you feedback on how effectively you are communicating during your WIL activity. Actively seek feedback from your peers, colleagues and supervisor about your communication skills. Do not be offended by the feedback you get. Do ask your mentor or supervisor to assign you with a buddy from whom you can regularly seek feedback.

Succeeding in your WIL Activity: Communication Skills

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